Tixel is integrated with Eventim. This means that you can connect your Eventim account to your Tixel account.
Once the integration is activated and a ticket is resold on Tixel, it will be cancelled and a brand new Eventim ticket with a new barcode will be issued to the buyer in their Tixel account. The buyer’s name will also be updated on the ticket.
All resale will be tracked in Eventim reporting as well so that you can see cancelled tickets and the new Tixel buyer’s information.
How to Set up an Eventim Event
In Eventim, users will need permission to “Fan to Fan” settings under Market Permissions in order to enable the integration.
- Head to the Organizer Login
- Once you’re logged in, click “Add Event” in the top right corner.
- Search and select Eventim from the dropdown list.
- Access your Client ID in Eventim by logging into to Eventim. Go to your Client Dashboard> Left Menu> Market>Fan to Fan, if you do not see this option, contact Eventim for permission to this page. Switch the toggles and Save:
- “Enable Tixel to retrieve information about your events and orders” allows Tixel to access Eventim event details
- “Display fan exchange link” automatically links to Tixel’s “Fan Exchange” when an event or tier sells out
- Click the copy button next to “Client ID” and paste it into Tixel and Save.
- Select the events that you’d like to add to Tixel. Note that events must be public in order for them to appear on this page. Make sure to click “List this event”!
Head back to the Manage Events page and “Copy Link” on the event page to access the link for fans to sell and buy tickets on Tixel.
Learn more about communicating Tixel to your audience here.
Note: If you’d like to automatically sync all published Eventim events to Tixel automatically, go to the organizer dashboard by clicking “Manage events,” select “Integrations,” and then toggle “Automatically import future events” on the Eventim section. This is a great way to automate the event set up process for Eventim events!
Features
Eventim automatically links to Tixel when an event or ticket tier sells out. Fans can click the “Go to Fan Exchange” button to go directly to the Tixel waitlist.
You will be able to see all Tixel sales in Eventim reports. Tickets sold on Tixel will be cancelled with a note that says “transferred through Fan to Fan” and the new buyer will be added to Eventim with a new ticket with the type “Fan to Fan.”