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Eventbrite ticket transfers failing

Last updated on August 6, 2021

Every time a ticket is traded on Tixel, we use your Eventbrite credentials to action the ticket transfer between buyer and seller. This is how we move tickets between the seller's account, to the Buyer's account.

If your Eventbrite crentials are missing or incorrect, we can't finalise the transfer and the Tixel buyer doesn't receive their ticket.

So, if you've received the "Transfer failed" email, it's important to follow the 'add credentials' button and enter your eventbrite username and password in the below space.

Tip: Your web browser (chrome/safari/firefox) might suggest to put your Tixel password in here, but we require your Eventbrite password.

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