Organiser Help Centre

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Fan support and servicing

Last updated on August 6, 2021

In many cases, PDF tickets will be sent in the same format and design as they were originally issued.

Where Tixel is integrated with the primary ticketing platform, we verify the barcode authenticity directly with the primary issuer, however, we will apply our own design. This will look like below;


We’re here to help!

Tixel deals with all resale-related customer support so you can focus on putting on the event.

Please direct any customer enquiries to us at https://tixel.com/help and we will get back to them as soon as possible (within 24 hours).

They can find answers to FAQ's about their ticket via the above link, or can divert to our contact page should they not be able to find the answer they are looking for.

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