It's important to outline your refund policy from the get-go. If you are not offering refunds, you can advise fans that Tixel is available as an alternative to seeking a refund.
Login to your Eventbrite account and navigate to your event
- Go to "Order confirmation" under "Order options" in your event dashboard
- Scroll to "Customize Email" and customize the message that appears on confirmation emails
- You can also customize the message that appears on confirmation emails and PDF tickets by providing information like parking details or things to bring to the event
- Choose if you want the same settings for all ticket types or custom settings for each ticket type under "Additional settings"
- Save your changes when you're done
Example copy:
"Can't make the event? Sell your tickets fast and fair through our resale partner, Tixel"